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Workshop Excellence Webinar Series
Practical Implementation of Quality Assurance and Accreditation Requirements

Defining Organizational Responsibilities
Effectively Using the Technical Manager, Quality Manager and Key Personnel

This 2-hour interactive webcast is the 6th installment of our popular Quality and Accreditation series. It focuses on how Organizational and Management responsibilities interact with the roles of the Technical Manager, Quality Manager and key personnel to form an effective management system that promotes continuous improvement and client satisfaction, and empowers key personnel to meet and exceed accreditation requirements.

Who Should Watch?

  • Laboratory Management
  • Quality Assurance and Technical Staff
  • Assessors

The TNI 2009 EL Standard and embedded ISO 17025 provisions can be confusing to understand and implement, but it is not as difficult as it seems. Overall responsibilities and accountabilities for operating and managing a quality system are discussed. Defining an organization that meets the background, skills, experience, and training requirements as well as the roles and responsibilities of key personnel including the Technical manager and Quality Manager is critical to reaping the benefits of an empowered staff.

Organization and roles of key personnel change as the size of the organization changes. Some of the ways to accomplish meeting the Standard requirements without creating a whole new bureaucracy will be explored.

Real life organizational structures and tools to facilitate management implementation in small organizations will be a strong focus. Questions and polling feedback will provide opportunities for interaction.

This webcast is geared to participation by laboratory management and technical personnel, specifically supervisors, managers, and QA professionals, as well as assessors from the private and public sectors.

This on-demand webcast is an audio/visual recording of a webinar that was recorded on February 8, 2013.

Course Fee:
$74 for TNI members; $84 for all others; $300 group rate

TNI Members: you must be logged-in to the website to receive the member rate.

About Webcasts:
 Upon receipt of your payment, you will receive a special link by e-mail to watch the webcast on your computer. The link is time-limited: you will have full access to the webcast and any associated handouts for 6 months after receipt of payment, at which time the link will expire. Webcasts cannot be downloaded; they are intended for viewing on your computer only during the 6-month window. If you have any questions, please contact Ilona Taunton at

No certificates are provided with webcasts.  If you wish to receive a Certificate of Attendance for your records, there will be an additional $15 charge per person.  Contact Ilona Taunton at if you need a certificate.

Group rates are available: Each purchased webcast is to be viewed by only one student. If you would like multiple viewers, separate purchases must be made. A group rate of $300 is available for groups of 5 or more students at a single location. Click hereto purchase this webcast at the group rate.


2 hours

Presented By:

Jack Farrell

About the Presenter:
Jack Farrell has 34 years of experience in the environmental industry as an analyst, QA professional, technical and general manager of small, medium and large commercial laboratories. He is an experienced environmental manager, laboratory chemist, trainer, and auditor. Mr. Farrell holds degrees in Biological Sciences (Microbiology) and Chemistry and is a professional trainer, consultant and third party assessor for a number of state and federal regulators. Jack Farrell is a Senior Environmental Analyst, President and Founder of Analytical Excellence, Inc. (AEX). Since its inception in 1993, AEX has been an independent strictly confidential consulting firm specializing in environmental laboratory operations, analysis and matters concerning the generation of analytical data to support effective compliance decision-making and aspects of litigation. AEX's clientele consist of well-known small and large laboratory companies, instrument manufacturers, engineering firms, state and federal regulatory agencies and legal practice firms.