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Workshop Excellence Webinar Series
Practical Implementation of Quality Assurance and Accreditation Requirements

Developing the Quality Manual as a Useful Management Tool
A Practical Road Map to Implementing an Effective Quality Management System


Who Should Watch?

  • Laboratory QA Managers
  • Laboratory Assessors
  • Data Users
  • Laboratory Managers

The Quality Manual, when integrated into a laboratory's operation, can be an effective and practical roadmap to guide management in assuring compliance, charting a course of continuous improvement, increasing efficiency and providing service to clients. A Quality Manual is a requirement of the NELAC, TNI and 17025 Standards, but successful labs take this requirement and turn it into a way of monitoring operations and improving Quality. This takes thought, planning and yes, work, but the long term returns can be in decreased operating costs, better service to clients and less efforts spent on management.

This 2-hour interactive webcast focuses on the Standards provisions and on ways that management can choose to use the Quality Manual as a burden or asset. Ways the document can be written to support the labs operations, integrate the quality management techniques into the labs every day duties and tasks and techniques to promote efficient management will be explored. One of the biggest choices centers on what needs to go into the Quality Manual or what should be an SOP or even needs addressed at all. How much detail is needed? Why do my lab need a quality manual when what I have the Standard? All of these will be explored. Additional tools for preparing or updating a Quality Manual will be discussed.

One of these tools is the TNI Quality Manual Template which is designed for laboratories to help prepare a Quality Manual in compliance with the 2009 TNI Standard. The prefabricated sections of the Quality Manual follow the ISO 17025 outline, but are completely fluid so that you can put sections, examples, links or references anywhere. The template includes helpful notes, examples and text that can be edited to match each laboratory's particular circumstances. The webcast will review how this template works and emphasis that each lab has its unique procedures that should be described within their manual.

This workshop is intended to be interactive. The presenters will focus on reviewing the Standard and on practical measures and questions that management needs to answer when developing or updating the documents. Tips on practical implementation techniques will also be discussed.

This on-demand webcast is an audio/visual recording of a webinar that was recorded on May 3, 2013.

$75 for TNI members
$90 for non-members

Group rates are available: Each purchased webcast is to be viewed by only one student. If you would like multiple viewers, separate purchases must be made. A group rate of $325 for TNI members or $400 for non-members is available for groups of 5-10 students at a single location. Click here to purchase this webcast at the group rate.

TNI Members: you must be logged-in to the website to receive the member rate.

No certificates are automatically provided with this training. A Certificate of Attendance may be purchased for $20 per person during registration or webcast purchase. To receive your certificate, contact Paul Junio at [email protected] with date of purchase and date of training completion. See FAQs for additional information.


About Webcasts: Upon receipt of your payment, you will receive a special link by e-mail to watch the webcast on your computer. The link is time-limited: you will have full access to the webcast and any associated handouts for 6 months after receipt of payment, at which time the link will expire. Webcasts cannot be downloaded; they are intended for viewing on your computer only during the 6-month window. If you have any questions, please contact Ilona Taunton at [email protected].

2 hours


Presented By:

Jack Farrell and Ilona Taunton

About the Presenter:

Jack Farrell has 34 years of experience in the environmental industry as an analyst, QA professional, technical and general manager of small, medium and large commercial laboratories. He is an experienced environmental manager, laboratory chemist, trainer, and auditor. Mr. Farrell holds degrees in Biological Sciences (Microbiology) and Chemistry and is a professional trainer, consultant and third party assessor for a number of state and federal regulators. Jack Farrell is a Senior Environmental Analyst, President and Founder of Analytical Excellence, Inc. (AEX). Since its inception in 1993, AEX has been an independent strictly confidential consulting firm specializing in environmental laboratory operations, analysis and matters concerning the generation of analytical data to support effective compliance decision-making and aspects of litigation. AEX's clientele consist of well-known small and large laboratory companies, instrument manufacturers, engineering firms, state and federal regulatory agencies and legal practice firms.

Ilona Tauton has more than 20 years of experience working as a bench chemist and in developing and implementing compliance programs to meet FIFRA and TSCA GLPs, ISO 9000 and ISO 17025 requirements. She helped establish the largest environmental testing laboratory network in the country. Ms. Taunton's current focus is on developing national accreditation programs for stationary lab and field sampling and measurement organizations. She serves as a Program Administrator for The NELAC Institute.